BT Conferencing

FAQs

If you have any questions about BT Conferencing, you'll find a wealth of useful information here. Just use the drop-down menu below to choose the topic you are interested in.

01. How do I sign up for a BT MeetMe Global access account?

Just call our Help desk and one of our sales representatives will be happy to help you.

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02. When can I begin to use my account?

As soon as you receive your welcome email. There is no need to activate your account. Simply follow the steps below in "How do I start a BT MeetMe Global access conference" or follow the instructions in the user guide.

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03. How do I start a BT MeetMe conference?

Simply tell your participants:

  • Date, time, and time zone
  • Dial-in telephone number (For participants from other countries, include their BT MeetMe Global Access Numbers.)
  • Participant passcode
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04. What information should I give to someone invited to my conference?

Simply tell your participants:

  • Date, time, and time zone
  • Dial-in telephone number. For participants from other countries, include their BT MeetMe Global Access Numbers.
  • Participant passcode
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05. I have participants dialing in from other countries. Can they join my BT MeetMe Global access conference?

Yes. BT Conferencing provides BT MeetMe Global Access Numbers as a cost effective way to hold meetings with participants dialing in from other countries. See the BT MeetMe Global Access Numbers section for more detailed information.

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06. Why is there music on the line when I dial-in?

If you dial in as a participant, you will hear music until the chairperson joins the call.

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07. What other controls do I have in BT MeetMe Global access?

Chairperson controls
Operator assistance star  zero Dials the operator for assistance.
Play roll call pound sign  one Plays an audio list of all participants in the conference.
Stop roll call pound sign  two Stops the roll-call.
Lock / unlock conference star  seven Will lock the conference and will not allow any more participants to join. Press star  seven again to unlock the conference.
Dial-out pound sign  three Allows the chairperson to dial out to a new participant.
Mute / unmute chairperson line star  six The chairperson can mute/unmute his/her own line.
Automatic gain star  four Automatic volume adjustment
Mute / unmute participant lines star  five The chairperson can mute/unmute all participant lines.
Record start/stop star  five The chairperson can instantly record their BT MeetMe call and download the recording after your call to archive or share the recording for future use.*

* Each recording is charged at a fixed price, subject to your T&Cs.
End conference pound sign  pound sign Disconnects all lines. This is the most secure way to end a conference.
Participant controls
Operator assistance star  zero Dials the operator for assistance.
Mute / unmute my line star  six The participant can mute his/her own line.
Automatic gain star  four Automatic volume adjustment
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8. What do I do if I experience static or loud noise on my conference call?

Line static can occur occasionally. You can help us pinpoint and resolve the problem by dialing star zero if you ever experience any line quality issues. Loud noise is usually caused by background noise. You can mute all of your participants lines with star five or ask anyone on a cell phone to mute their own line by pressing star six on their phone.

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9. What should I do if I am disconnected from a conference call?

If you are disconnected from the call, simply redial the dial-in number and enter the passcode. If this issue recurs, you can contact the BT Conferencing Help desk.

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10. What if there are technical problems during my call?

A conference coordinator is available for support 100% of the time. Simply press star zero while in a BT MeetMe conference to reach a conference coordinator.

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11. What if I need help during the conference?

Simply press star zero on your phone or click on call operator if you have joined the online portion of the meeting and an operator will be available to assist you.

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12. Can I record my BT MeetMe conferences?

Yes, now it's easier than ever for a chairperson to record BT MeetMe audio conferences. Just press * then 8, follow the prompts and your recording will begin, press * then 8 again and follow the prompts if you wish to stop the recording. When your recording or meeting ends, the chairperson receives an email notifying them of the recording's location.

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