Maintenance and support

BT Conferencing is more than a maintenance provider.

We’re concerned about the long-term health and vitality of your video program. That’s why – even with our basic remote maintenance package – we offer state-of-the-art online reporting that lets you track history and statistics on your equipment. Our One Care Onsite Plus package includes Remote Equipment Monitoring (REM) as well as a quarterly system analysis and optional device management. We want to help you anticipate problems before they occur and ensure your successful conferencing experience.

Our One Care service program supports your entire video conferencing system deployment, with options for remote or onsite response and proactive monitoring. One Care provides the most comprehensive support in the industry via our team of technical support representatives and engineers.

With the largest service staff in the industry, our professionals hold more certifications than any other video conferencing provider. Only BT Conferencing's trained technicians with years of experience answer your service calls, with expertise in:

• Video conferencing systems – 17 Certified Video Conferencing Engineers (CVEs); over 40 technicians with multi-vendor certifications
• Equipment – 100% of BT Conferencing staff are Polycom and TANDBERG Platinum certified, with competencies in RADVISION, Initia, Adtran, LifeSize, ClearOne, and other equipment
• Networking – Certifications in A+, Net+, MCSE, and CCNA, CCDP, CCNP, and CCDA

• A single point of contact for quick problem resolution
• Multi-vendor expertise
• Certified Polycom & TANDBERG Platinum service teams
• Expert helpdesk support for remote troubleshooting
• Field Service support for onsite installations and repairs
• Global helpdesk service centers
• A work-to-completion commitment

For more information

US toll free: 1 866 766 8777
International direct dial: 1 617 801 6700