Is there any limit to the number of people in a conference?
The maximum number of participants in any one call is 125.
Can I use other software on my PC while in a BT MeetMe with Dolby Voice meeting?
Yes, although software that consumes a high level of processing power or bandwidth of your internet connection may reduce the audio quality on your individual line.
Can I use other collaborative tools whilst using the system?
Yes, the service is designed to work alongside other tools such as Cisco WebEx™ and Microsoft Lync.
Which headsets are compatible?
There are many headsets compatible with the system. We recommend a wired USB stereo headset on your computer, but iPhone ear buds will work, although the audio quality will not be as good as a USB headset.
The following headsets have been tested for compatibility with the Dolby Voice plug-in:
- Andrea SB-205B , SB-405B
- Jabra® BIZ2000 DUO, BIZ2400 DUO, UC150 DUO, UC550 DUO, UC750 DUO
- Logitech® G330, G930, H330, H340, H360, H390, H540, H600, H760
- Microsoft LX2000, LX3000
- Plantronics® Audio 355, Audio 478, Audio 628, Audio 646, Audio 655, Audio 995,C220M, C320, C520
- Sennheiser® PC36, PC151, SC260
How do I get help and support if I have a problem with my service?
If you have read these FAQs and still require help and support, you can do this in two ways:
- If you are in a call by computer, you can get immediate assistance via the operator assistance feature that can be found under the help menu.
- You can contact the help desk by phone or email using the 'Contact the helpdesk' details found at the bottom of this page.
How do I invite others to join my meeting?
Your BT MeetMe with Dolby Voice account email and this user guide both contain information that will help you set up meetings and invite participants to join them. See Inviting people to your meeting
Can I combine Cisco WebEx™ and BT MeetMe with Dolby Voice?
Yes you can, providing you have both a Cisco WebEx and BT MeetMe with Dolby Voice account supplied by BT. Join your BT MeetMe with Dolby Voice meeting, once in the meeting you will see a Join screen share button. Click there to start your Cisco WebEx™ session in another window, allowing you to switch between your audio and web conference windows.
Can I launch and join BT MeetMe with Dolby Voice calls from a Mac computer?
Yes, the service is fully compatible with Mac operating systems.
Can I join a BT MeetMe with Dolby Voice meeting from my mobile device?
Yes, you can join using a mobile web browser or the smartphone app, however the Dolby Voice audio separation and HD audio, and ability to control your meetings is only available with the BT MeetMe with Dolby Voice mobile app for iPhone or Android and requires a Wi-Fi or mobile data connection.
Can I use Firefox or Chrome* with BT MeetMe with Dolby Voice?
Yes, all major browsers are supported.
*See note below for how to use Chrome.
I can't access the service?
Please re-check the instructions in your BT MeetMe with Dolby Voice account email. Contact the help desk if you have re-checked the instructions and are still having problems accessing.
Why doesn't my headset work when I try a self test?
Check your headset is plugged in and properly selected by the Dolby client. We recommend that you plug in your headset at least 30 seconds before you start your call in order for your computer to fully recognize your headset and show this as the active device when you join your conference.
What is the issue if I get the error: No meeting was found for the passcode?
There are two likely causes of this error, either you may have accidentally added a space into the passcode field, maybe as part of a cut and paste, or you may be using the wrong email address in the email field, the system will validate the passcode against the email address for chairpersons, please ensure you use the correct combination. The passcode must have no spaces or other characters, such as #, in the passcode field.
I appear to get a time lag on my call which makes it a little difficult to use, what can I do?
Wi-Fi solutions can introduce delay so it is recommended that you do not connect via Wi-Fi when you have important calls on the Dolby system. Corporate VPN can also sometimes introduce a slight delay that can be quickly improved by logging out of the VPN just before a BT MeetMe with Dolby Voice meeting. This is a useful tip to share with your participants.
I get echo on some of my calls?
The two primary reasons why echo is introduced into a call is the use of speaker phones, we strongly recommend that speaker phones are not used for this service and the Dolby user interface has selected the PC microphone and not the microphone on the headset. If this happened, please select your headset under the Audio settings panel on the user interface.
The audio quality on my calls is variable, how do I improve this?
Audio quality can be affected by many things; Wi-Fi connections can introduce poor quality audio. If in doubt, please run a speed check on your computer by going to www.speedtest.net, you want to see at least 100kbs in both upstream and downstream.
The Dolby system will not recognize my headset automatically.
This may happen depending upon the type of headset and interaction with other UC programmes on your PC. Making your headset the default device for playback and recording will often fix this issue. For Windows, right click on the speaker icon in the bottom right of your screen, and select either recording devices or playback devices.
Chrome keeps asking me to install the plug-in even after I've downloaded and restarted Chrome. What's wrong?
With the update to version 42, Chrome turned off plug-ins. You need to change one of your settings.
- Copy and paste this text into a new Chrome browser tab:
- Click Enable link
- In bottom left corner, click Relaunch Now button
- When Chrome reopens, go to my.webjoin.com
- Try joining your meeting
I followed the instructions but it still doesn't work.
If you clicked the Relaunch Now button and it still doesn't work, you may have more instances of Chrome running in the background. To find them:
- Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard
- On the Process Tab, click Image Name
- Find and select any chrome.exe
- Click End Process
- Repeat steps 3-4 for each instance of chrome.exe
- Then quit and relaunch Chrome
You might also have to purge your cache. To do that, you need to:
- In Chrome, press Ctrl+H on your keyboard
- Click Clear browsing data
- Browsing history
- Download history
- Cookies and other site and plug-in data
- Cached images and files
- Hosted app data
- Content licenses
- Click Clear browsing data
- Now quit and relaunch Chrome
You might also have to give permission for the Dolby Voice plug-in to run. To do that, you need to:
- Open a new tab in Chrome by pressing Ctrl+T on your keyboard
- Copy and paste this into the address bar:
- Find Dolby Voice Client 22.214.171.124
- Click Enable
- (Optional) Check Always allowed to run
- Now quit and relaunch Chrome
The Dolby plug-in doesn't work. What should I do?
ActiveX Filtering is blocking the Dolby plug-in. You need to turn off ActiveX Filtering. To do that:
- At the end of the address box, click the icon
- Then click Turn off ActiveX Filtering
-- OR --
- Click on the Tools icon in the upper right corner or press Alt+X on your keyboard
- Select Safety
- Uncheck ActiveX Filtering
Can conference participants dial in from their mobile phone, landline or over the Internet (using Voice over IP (VoIP)) with the software client?
Yes, by selecting 'I will dial into the meeting using my own phone' in stage 2 of the joining process. Note that users joining this way will not get the high quality wideband spatial audio experience and their voice will be heard by others in a lower quality (narrowband).
Can I use my own headset with Dolby Voice?
Most USB Stereo headsets should work.
Can I use Dolby Voice with loudspeakers?
We recommend that loudspeakers are not used. The system is optimised for headset use. Please don't use it as a loudspeaking conference unit because it could degrade the experience for other people in the conference.
System / Network requirements
What is the minimum Internet connection speed required for BT MeetMe with Dolby Voice?
100kbits/sec downstream and 100kbits/sec upstream. You can test the speed of your Internet connection on several popular websites, for example www.speedtest.net.
Are there any limitations on which networks or access technology I can use?
No, it should work over any network provided there is sufficient bandwidth. Note that a wired connection will generally perform better than Wi-Fi.