Instructions: We've organised the following questions into easy to understand categories on BT MeetMe Add-in for Outlook: General, Installation, Getting started, Dial-in numbers, passcodes, and meetings, and Troubleshooting. Click on a question to read its answer.
The BT MeetMe Add-in is a tool that makes it easier to schedule, join, and monitor your BT MeetMe Global Access conference calls.
An active BT MeetMe Global Access account. Microsoft Outlook: 2003 and 2007. Microsoft Windows: Microsoft Windows XP, Vista, and 7.
The Add-in is a value-added feature for BT MeetMe Global Access customers only.
Individual users - If you are permitted to install software on your PC, you can download and install the Add-in from our downloads page.
You can activate the Add-in by logging in with the chairperson and participant passcodes that belong to your BT MeetMe Global Access account.
Please verify that your Internet connection is active and that you have clicked on one of the links off of the downloads page. If you are still encountering difficulty downloading, please contact your IT administrator.
If you can successfully download the application but it fails to install, please contact your IT administrator and verify that your PC is permitted to install software without an administrator login.
This can occur for two known reasons.
Check Tools > Trust Centre > Add-ins you should see BTC Add-in… listed under Active Applications. If it is listed under Disabled or Inactive Add-ins it needs moving to Active Applications.
If you are still experiencing difficulties please contact your organisation's IT help desk for support.
To uninstall the Add-in, please go to your Microsoft Windows Start menu, select Control Panel, and click on "Add or Remove Programs". Find the application named "Conferencing Add-in for Microsoft Outlook" and click on the "Remove" button.
To join your conference from the Add-in, click on the "Join Conference" button on the Outlook toolbar or on the Call Start Alert which pops up on your computer when the first Participant joins your call. Choose a phone number and click on the join button. Wait for your phone to ring. When you answer it, you will be connected to your conference. In addition, your web browser will open and connect you to the Desktop Controller.
You can add, edit or remove a callback number by clicking on the "Join Conference" button on the Outlook toolbar and using the "Add new", "Edit", and "Delete" buttons at the bottom of the screen.
You can launch the Desktop Controller by clicking on the "Monitor Conference" button on the Add-in or on the Call Start Alert which pops up on your computer when the first Participant joins your call. Your web browser will open and connect you to the Desktop Controller.
Within a minute after someone joins your conference, a Call Start Alert window will appear on your Microsoft Outlook desktop with buttons to join and monitor your conference. These buttons behave similarly to the join and monitor buttons on the Add-in toolbar.
Currently you can login and manage only one user account. This capability is under development and will be supported in the near future.
If you have more than one BT MeetMe Global Access conference, you can login using any valid pair of passcodes assigned to your account. The Add-in will download conference details for all of the BT MeetMe Global Access conferences that are assigned to your account.
Yes, when you use the Add-in to schedule a conference, you have the option to select which Global Access numbers to include in your invitation. Your settings will be remembered for the next time you schedule a conference.
Yes, the Add-in refreshes your conferencing details every day. If you are assigned a new conference or your Global Access dial-in numbers change, you will see the new information on your Add-in within 12 hours or less.
Absolutely, the Add-in is a supplemental feature that does not interfere with other functions of Microsoft Outlook.
If you want to remove a BT MeetMe Global Access conference that is displaying on the Add-in, please call customer support and ask them to deactivate the conference from your account.
Yes, BT Conferencing is offering this productivity enhancing feature for free to all BT MeetMe and BT Global Access customers.
If you require help with the Add-in, please contact your BT Conferencing service helpdesk by telephone or email. Please make a note of what version of Microsoft Outlook and Microsoft Windows you are using.
If you are having trouble logging in, it could be for the following reasons:
Please note that logging in may take several minutes to complete as your account is provisioned and your account profile is downloaded.
If you change your PC, you will need to re-install the Add-in and login again.