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Cisco WebEx Support

Best practices

  1. Interact with your attendees, and keep them involved and focused on your presentation.
  2. Test and experiment
    Before you host a meeting using WebEx, be sure to run a test. Make sure your presentation loads as expected and you become familiar with the flow of your meeting within the console. Practice using the tools you will utilize within the meeting, i.e. annotation tools.
  3. Share a website, application, or your desktop
    Sharing a website, application or your desktop is more interactive than using screenshots in your presentation, and you can turn over control of the application to other participants. Allows you to demonstrate dynamic content and break up the monotony of slide pushing.
  4. Use WebEx Record function
    When you are holding a WebEx conference and you want to record your Web and audio conference together, use the Record function in the WebEx console.
  5. Make chat an integral part of your presentation
    Tap into your audience by asking questions through chat. It's a more informal way than Polling to ask participants for feedback.
  6. Use all annotation tools
    Add energy to your presentation by using a variety of annotation tools. Highlight key points and information as you talk about them. Be careful not to give everyone annotation privileges, as it can easily become confusing.
  7. Use full-screen mode for content viewing
    Help keep your participants focused on your message by setting your attendees WebEx console into full screen mode. You can do this easily using the meeting tools.
  8. Share your file
    Transfer files, documents, or the presentation to your participants immediately. Stay top-of-mind with your participants by leaving them with something concrete.
  9. Poll your audience
    Provides your audience with a chance to share ideas and allows you to collect valuable information from them. Create your poll questions in advance and insert them into the presentation before your participants join the meeting. Use the circle if you only want participants to check one answer. Use the square if you want to allow for multiple selections or answers. To get an accurate participant count, be sure to ask participants how many people are in the room with them.
  10. Mute
    To avoid disruptions, ask your participants to mute their phone. Or you can mute all participants, then unmute them when you're ready for Q&A or conversation.
  11. Move slowly
    When hosting a web conference call, move slowly between applications to allow for a smooth transition for your users. Application sharing uses more bandwidth; smooth movement within the meeting improves the user experience.
  12. Video adds variety
    Leverage video at the beginning of your meeting to connect with your participants.
  13. Train with an additional PC
    As a host, it is suggested you have an additional PC in the room with you. The second PC should have a user logged in so you can see what your users are viewing. If your meeting includes Mac users, a second system will show you what Mac users are viewing.