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If you can’t remember your username, try one of the following:
If you are still unsuccessful, click the Forgot your username or password? link.
If you can’t remember your password, click the Forgot your username or password? link, then follow the prompts. You will receive an email from which you can reset your password.
WebEx Technical Support cannot reset your password. If you are unable to log in after following the steps above, contact your WebEx site administrator. You should be able to reach your site administrator through your organization’s computer support or IT department. Contact information for your WebEx site administrator may also be included in the password reminder email.
You can join a meeting in any of the following ways:
No. The meeting will continue until it is ended by you or an alternate host. Participants can leave the meeting at any time, however.
Yes. You can use Outlook to schedule meetings, invite attendees, and start WebEx meetings. Attendees you invite can join your meeting from their Outlook Calendars. Learn more here.
Yes. In the Date & Time section of the Advanced Scheduler within WebEx, set the recurrence to None, Daily, Weekly, Monthly, or Yearly. You can then further customize the settings, such as the frequency and the end date.
Log in to your Meeting Center site, then click My WebEx on the top navigation bar. Select My Meetings and then click the meeting in the list, then click Start.
Log in to your WebEx site and click My WebEx. Click Preferences, then under My Personal Room Options enter or change the Room name.
If your WebEx Account includes a Personal Room, you will be provided with a permanent meeting URL in the following format: https://sitename.webex.com/join/username. To change this, go to 'My WebEx' and 'Preferences', under 'Personal Room' and 'URL', click Change.
Depending on the WebEx service your organization has purchased, up to 25, 200, or 1000 participants may be able to join a WebEx Meeting Center meeting. The participant total includes all attendees plus the host. Contact your administrator to determine the limit for your WebEx Account.
After you start your meeting, click the button at the bottom of the share application panel on the Quick Start tab. Select what you want to share with participants, such as a whiteboard or file. Once you share something, participants will see what you see. You can also select Share from the meeting menu bar.
Select Share File from the menu bar. Locate the presentation file you want to share, then click Open. Use the page controls at the top of the meeting window to move through slides. If you are sharing a presentation created with PowerPoint 2013 or later, the page controls will not advance through transitions and animations.
While sharing, move the mouse to the top of the screen and click Assign or right click on the attendee. Select Pass Keyboard and Mouse Control, then select the participant to assign control to. The selected participant gets a message advising them to click to gain control.
To return control to the presenter, triple-click.
When you join the meeting's audio conference, select I will call in. Then, click global numbers. Or, from the 'Meeting Info' screen, click global.
Use the 'Advanced Scheduler' in WebEx to schedule your meeting. Click Teleconference, then select No Tone from the Entry and exit tone dropdown. Using the 'Quick Scheduler', click Change audio conference, then select No Tone from the Entry and exit tone dropdown.
Once you are in the meeting, you can turn off the notifications by deselecting Participant > Entry and Exit Tone from the menu bar.
You can enter your Personal Room in any of the following ways.
Collaboration Meeting Room (CMR) is an add-on option for Meeting Center that enables you to join a meeting from Cisco TelePresence, any standards-based video conferencing system or application, or any WebEx enabled mobile or desktop web client.
There are two types of CMR services for WebEx: CMR Cloud and CMR Hybrid. CMR Cloud pairs the cloud-based WebEx video bridge with WebEx meetings. People can join from anywhere in the world using technology that they already have, including video conferencing devices, computers, and mobile devices. CMR Hybrid allows Meeting Center users to join Cisco TelePresence video conferences.
CMR Cloud supports up to 25 standards-based video endpoints. Depending on a company's subscription, up to 500 additional video-enabled mobile and desktop users, and 500 audio-only users can attend. It gives WebEx Meeting Center users access to an always-available Personal Meeting Room (PMR) with a permanent address so they can start a meeting whenever needed, instantly.
CMR Hybrid enables you to include WebEx Meeting Center users in Cisco TelePresence video conferences. It requires Cisco TelePresence Server, Cisco TelePresence Management Suite and a subscription to Cisco WebEx Meeting Center. Each meeting will support up to 100 standards-based video endpoints and up to 500 video-enabled WebEx Meeting Center users.
To include WebEx Meeting Center users in your scheduled Cisco TelePresence video conferences, download and install WebEx Productivity Tools with TelePresence from the Support > Downloads page on your WebEx site. Once in Outlook, on the Outlook Ribbon, click Schedule Meeting. Then, in the Meeting Options panel, specify the WebEx and TelePresence options for your meeting. Be sure to check Allow people to join using WebEx. Next, click Add TelePresence Rooms, select the TelePresence rooms you want to use, and click OK. Finally, add the names of meeting invitees, type the meeting subject, then click Send.
When your meeting has been booked, it appears on your Outlook calendar with all of the information you need to start it. Invitees receive a meeting invitation with the information they need to join.
WebEx and Telepresence Integration to Outlook requires one of the following Microsoft Outlook versions:
Note Cisco support for Outlook 2013 is coming soon.
The WebEx and Telepresence Integration to Outlook works with WebEx Meeting Center only. Other WebEx centers are not supported at this time.
WebEx Productivity Tools with Telepresence is currently only available for Windows, so scheduling with Microsoft Outlook for Mac is not supported at this time. Mac users can still schedule meetings using Smart Scheduler or TMS.
The current solution will allow users on supported Apple iOS and Android devices to join the meeting audio and to view shared content. In future releases, Cisco is planning to introduce a new version of Cisco WebEx Meetings mobile app for Apple that will support two-way video for users on iPad and iPhone devices. Two-way video for Android and RIM devices is not yet planned.
This can occur when you have more than one Internet Explorer window open. The confirmation message asking whether you wish to end / leave the meeting is displayed on a sometimes hidden window. Check all Explorer windows and Tabs if using IE7.
When a PSTN to PSTN audio call is established, it is the 'caller' that has to clear the call. If the 'caller' keeps the connection open, then the 'receiver' will remain connected to the 'caller'. With WebEx AI the bridge can dial out to users. If you are on a standard phone connected directly to your local telephone exchange then it is possible for your line to remain connected to the audio bridge until cleared when the session terminates. Even then a two minute timeout can apply if you did not leave the session cleanly.
Rejoin the WebEx session again. You will be prompted to receive a call back; select Cancel if you are still connected to the audio conference. When you join the WebEx session you will notice that you are shown as being connected twice, although one will not have a telephone icon indication however both may be shown as connected to the WebEx session - indicated by the colored dot after the name. After approximately two minutes, WebEx will remove the WebEx session indicator from the audio connection.
Please note that you will not have access to WebEx audio integration control when you rejoin the WebEx session as your audio call will not be associated with your new WebEx session. If you wish to use the WebEx audio integration when you rejoin you should ask the Host to expel you; then you will be able to dial out to yourself when your rejoin.
As a participant, to leave a WebEx audio integration meeting, select File then Leave Meeting or alternatively select the 'Close' button: of the main WebEx application window. You will be presented with confirmation dialog box, select Leave Meeting. Your audio call will be disconnected after the WebEx meeting has terminated.
As a host, when you leave the meeting you are presented with the confirmation dialog box where you select End Meeting. This will highlight that if you choose to end the meeting, both the audio and the web portions of the meeting will end for all participants.
If you are the host of the meeting and you see that your Country/Region information is incorrect, then you need to login to your WebEx account, select My WebEx and Preferences and then enter the appropriate information for your preferred contact details.
As a participant you will need to select the appropriate Country/Region before requesting a call back.
Once you have chosen the correct Country/Region you may enter your call back number with or without spaces.
The mute on entry is performed by WebEx, not by BT MeetMe Audio, so there is a small window of opportunity to hear the user prior to them being muted.
You will only get the "Join Audio" dialog once the host has joined the WebEx session.
On certain bridges the audio indication is only provided when two or more people join the audio conference.
As either a Host, Presenter, or Participant you can only rename participants that have dialled into the audio bridge; shown as Call-in User_'x' (where 'x' indicates the number of the called in user) or participants that the host has dialled out to. In each case, renaming of the participant is only shown locally and not communicated to the participants in the meeting.
After WebEx audio integration has been enabled you will need to setup your audio options when scheduling a WebEx meeting. If you fail to do so you will be presented with a dialog box stating "Enter audio number, passcode and other instructions".
Please refer to the Audio integration user guide for instructions on how to set audio options and templates as appropriate.
A "No line available" message indicates an error in completing your call. Please confirm that you have entered the right country code and telephone number. If the error persists, contact the help desk.
WebEx audio integration is a feature that has to be enabled on your account. Please contact your BT Account Manager.
As a host, when you leave the meeting, you will be presented with a confirmation dialog box.
This will highlight that if you choose to end the meeting, both the audio and the web elements of the meeting will end for all participants. If you want the meeting to continue after you've left, you must first give host rights to another participant.
Please note that if you choose to continue the meeting, it will be using your audio and web conferencing account details, not the person who's been given host privileges. In addition, you cannot use your audio conferencing account for other meetings while this meeting is still in progress.
Both WebEx and MeetMe will have different limits for the number of participants in a WebEx Meeting Center meeting (dependent upon license type 25 to 1,000) and a MeetMe Conference (125).
Yes, you will need a headset compatible with the Dolby system; we recommend a wired USB stereo headset for best audio quality.
Yes. See this list of recommended headsets compatible with BT MeetMe VoIP. Your IT manager can confirm how you can obtain a headset (BT does not provide the headset).
Reset the headset by unplugging and then plugging the headset back in to your computer.
As long as you are using one of the recommended headsets, this should not be the cause of poor quality.
During a meeting, click on the 'Quick Start' tab in the WebEx session and Invite & Remind.
See how to schedule a meeting for how to invite others to join a future meeting.
WebEx Productivity Tools make it very easy for users to start, schedule, invite, and join WebEx meetings from their desktop or from commonly used desktop applications. You can learn more about Productivity Tools here >
Productivity Tools are either automatically installed on your computer or you can follow the instructions here.
You will only get the "Join Audio" dialogue once the host has joined the WebEx session.
If a new version of the software is available and you have administrator rights to your device or system, you will be prompted to download the updated BT MeetMe services with Cisco WebEx client on entry to the service.
You will need:
Here are 3 tips
The BT MeetMe services with Cisco WebEx client displays your status during your call: it will say connected or disconnected. You may keep getting disconnected from the conference if you are on a wireless connection or connecting over your corporate network (VPN). Try to disconnect and close the meeting and rejoin. Make sure that if you are the chairperson you allow others to remain in the meeting when you leave, so you can log off without affecting anything.
Go to www.speedtest.net and run test to get the details for upload/download speed.
A faster connection will provide a better quality experience.
In the unlikely event that this occurs you can use your regular BT MeetMe service, select Call Me or I Will Call In from the WebEx audio options for simplest access.
No, the VoIP functionality can only be used while in a WebEx session.
Yes, BT MeetMe with Dolby Voice allows you to access Dolby VoIP in multiple ways: desktop browser, mobile app, Dolby Conference Phone, provided you have downloaded and installed the required software for each additional feature.
Integration with mobiles to allow WebEx and BT MeetMe with Dolby Voice on mobile services will be developed later.