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Cisco WebEx Support

Personal Conference Number (PCN)

NOTE: Personal Conference Numbers are only available when your WebEx service is configured to use BT One Collaborate audio Cisco, and that service is setup to allow PCN use. PCN are not available when using BT MeetMe with Dolby Voice or any other BT MeetMe service.

Introduction

If you set up a Personal Conference Number (PCN) account on your WebEx service site, you can conduct an on-demand WebEx audio conference anytime, anywhere. You can also use your PCN account numbers when scheduling regular WebEx meetings.

You can create and store up to three PCN accounts from the My WebEx page on your WebEx site. For each account, you can generate host and attendee access codes. If the global call-in option is enabled for your site, it is also available for PCN accounts you create.

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Setting Up a PCN Account

You can set up your PCN accounts on the Preferences page of your WebEx service site. For security, you must add a PIN.

To add a PIN:

  1. Log in to your WebEx service site, then click My WebEx.
    OR Click Schedule Meeting in the Outlook Ribbon, then select My WebEx.
  2. Click Preferences in the left navigation pane, then click Audio Set up. Audio preferences are displayed.
    WebEx Add PIN - Audio setup - Audio preferences
  3. Click the Audio PIN box, and enter a four-digit PIN.
  4. Scroll to the bottom of the page, then click Save. A confirmation message is displayed.

Once you have added a PIN to your profile, you can create up to three Personal Conference Number accounts.

To create a PCN account:

  1. On the Audio Preferences page, scroll down to Personal Conferencing, then click Generate Account. The Add Personal Conference Number dialog appears.
    WebEx - Add Personal Conference Number
    Note: If you have not added a PIN to your host profile, you will not be able to generate access codes.
  2. Click Generate. Host and attendee access codes are randomly generated and cannot be modified.
  3. Click Close. The My WebEx Personal Conferencing page displays the new account and access codes.
    Note: The first account you create is set as the default.
  4. To create another account, repeat steps 1 through 3.

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Editing or Deleting a PCN Account

You can edit or delete your PCN accounts at any time. When you edit an account, you regenerate the host and attendee access codes.

To edit an account:

  1. Log in to your WebEx service site, then click My WebEx.
    OR Click Schedule Meeting in the Outlook Ribbon, then select My WebEx.
  2. Click Preferences in the left navigation pane, then click Audio Set up. The Audio preferences are displayed.
  3. Click Edit. The Edit Personal Conference Number dialog appears.
  4. Click Re-generate. The host and attendee access codes are randomly re-generated.
  5. Click Close. The updated codes are displayed on the My WebEx Personal Conferencing page.

To delete an account:

  1. Locate the account you want to delete on the Audio Set up page.
  2. Click Delete, then click OK.
    Note: If you have scheduled meetings using the deleted account, you must edit the audio conference option for those meetings.

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Using Your PCN Account

After you set up a PCN account, you can easily start or join a Personal Conference meeting. To do so, you need the call-in number, the host or attendee access codes, and the PIN from your WebEx profile.

To schedule a Personal Conference Meeting:

  1. On the Advanced Scheduler, Required Information page, locate Meeting type, then select WebEx Personal Conference.
    WebEx - Schedule a Personal Conference Meeting - Required info
  2. Enter a meeting topic, then select Date and Time from the list on the right, and enter scheduling information.
    WebEx - Schedule a Personal Conference Meeting - Date and time
  3. Select Audio Conference from the list on the right, then select the Personal Conference Number Account you want to use.
    WebEx - Schedule a Personal Conference Meeting - Audio conference settings
  4. Select Invite Attendees from the list on the right, then add invitees' email addresses.
    WebEx - Schedule a Personal Conference Meeting - Invite attendees
  5. Click Schedule Meeting.
  6. At the scheduled time, dial the call-in number for your PCN account, then follow the instructions to provide your access code and, if prompted, your PIN. Each invited attendee receives an email containing the call-in number and attendee access code.

If you have installed WebEx Productivity Tools, including WebEx Integration to Outlook, you can schedule and start Personal Conference Meetings from Microsoft Outlook.

To use your PCN from Microsoft Outlook:


To...Follow these steps...

Schedule a Personal Conference

  1. Click Schedule Meeting in the Outlook Ribbon.
  2. Click Add Personal Conference Meeting.
  3. Change WebEx settings if necessary, then complete the meeting invitation.

Start an impromptu Personal Conference

  1. Click Schedule Meeting in the Outlook Ribbon.
  2. Select Start Personal Conference Meeting from the drop-down menu.
  3. Click Invite Attendee, then complete the invitation.

You can start or join a Personal Conference Meeting from any telephone.

To start a Personal Conference Meeting:

  1. Dial the call-in number.
  2. Follow the voice prompts and use the telephone keypad to:
    • Enter your host access code and, if prompted, your PIN.
    • Press # to continue. You are placed in the meeting as the host and notified if you are the first participant to join.

Note: Host access codes are exclusive. If another person has used the code for a Personal Conference Meeting that is in progress, you cannot:

  • Start another Personal Conference Meeting using the same host access code.
  • Join the in-progress Personal Conference Meeting as a second host using the same host access code.

To join a Personal Conference Meeting:

  1. Dial the call-in number.
  2. Follow the voice prompts and use the telephone keypad to:
    • Enter your attendee access code.
    • Press # to continue. If the host has joined, you are placed in the meeting. If the host has not joined the meeting, you are placed on hold until the host joins.

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Telephone Keypad Commands

The following keypad commands are available during a Personal Conference Meeting. The host has access to functions that attendees do not.

Note: If you start the online portion of your Personal Conference Meeting, the telephone keypad commands are no longer available.

Host and Attendees:

To...Enter...

Hear all keypad commands

**

Mute your audio

*6

Unmute your audio

*6

Play the participant count

*#

Host Only:

To...Enter...

Lock the meeting, preventing anyone else from joining

*5

Unlock the meeting

*5

Send email reminder

*7

Let participants continue the meeting without the host

*8 (then hang up)

Mute all attendees

##

Unmute all attendees

99

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