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Cisco Webex Support

Setting up your computer

What are WebEx Desktop Applications?

WebEx Desktop Applications are software applications that give you the ability to share your desktop or an application. You need to download one for each WebEx Center and Productivity Tools, depending on what is enabled on your account. When you join or start a meeting, the appropriate WebEx center application will automatically launch. Depending on your settings, you could have access to just one or any combination of Meeting, Event, or Training Center(s).

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Downloading and Installing WebEx Desktop Applications

If your WebEx site administrator has enabled it, the Desktop App is installed automatically. The installation begins when you log into your site with your host account information. If your site administrator has not enabled automatic installation or if you are not prompted for the download, follow the instructions below for Desktop Apps.

For fastest meeting access, we recommend that the appropriate WebEx Desktop Applications are installed before your first meeting.

  1. Log in to your WebEx site and click the Meeting Center tab. The WebEx site is in your welcome email. You may also have access to Event and Training Centers.
  2. In the left column, click Support, then Downloads
  3. Click WebEx Meeting Center Desktop App
  4. Select Windows or Mac, then Download
  5. If using Internet Explorer, click Run in the pop-up box at the bottom. The download will begin. If using another browser, you may have to take different steps to start the download.
  6. Once downloaded, double-click to start the installation. The Installation Wizard will guide you through the installation process. Accept the user license and select the required setup. Confirm the installation destination, then click Install. Once the installation is complete click Finish to close the wizard.
  7. WebEx Meeting Center is now installed.
  8. Repeat for each application and Center available to you. Steps 3 & 4 will vary slightly depending on your Center and WebEx version.

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Downloading BT MeetMe Services for Cisco WebEx audio client

The BT MeetMe Services with Cisco WebEx client integrates superior audio quality with your web conference.

  1. Log in to your WebEx site and start a WebEx meeting
  2. On the Quick Start tab in the Audio Connection pop-up, select Call Using Computer.
  3. Click Install Now button.
  4. Plug in your stereo headset and select it as your preferred audio device.
  5. After install, click the Connect Now button.
  6. Once complete, you will see a Connected to Audio button.

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