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Video Conferencing Maintenance & Support services

Downtime and maintenance hassles are not an option when you’re busy. You need a reliable video conferencing system to help get things done.

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Anytime, anywhere support for your video conferencing environment. BT makes it easy to manage your video conferencing system with the end-to-end support of One Care maintenance and Remote Equipment Monitoring (REM). One Care Onsite or Remote packages are tailored to your specific conferencing environment, and REM provides you with real-time information about your video equipment.

Maintenance & Support services features

  • 7x24x365 helpdesk as your single point of contact for support
  • Remote Equipment Monitoring for proactive monitoring and response to system faults
  • Endpoint certification for quality assurance & acceptance for coverage
  • Field service support for onsite installations and repairs
  • Online reporting for Trouble Tickets
  • Advanced parts replacement
  • 7x24x365 test facilities