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Download the softwareDownload
32-bit version (1.56.4)
If you are an IT administrator, see the IT Manager's Guide for more detailed information.
After you download this file, follow the steps in Installation
With version 1.56 and above, the BT MeetMe add-in for Outlook can notify you when a new version is available.
If your organization does not allow individual users to download and install software, there are other options available. If you require any option other than "Auto (default)", please contact your sales representative or service manager so we can enable this on your account.
|Option||Auto (default)||Manual||Partial lockdown||Total lockdown|
|Best for||Organisations who want their end users to download and install on their own.||Organisations who want end users to download and install but have to check manually if an update is available.||Organisations who want their IT staff to install but want end users to submit tickets on an individual basis.||Organisations who want to control the deployment of MeetMe Outlook Add-in to their end users.|
|"Check for updates" button||✔||✔||✔||–|
|Notification instructs user to contact local IT helpdesk||–||–||✔||–|
|Download leads users to this page||✔||✔||–||–|
If you have the administrative rights on your PC to install software, go to the Download page to get the installation files. If you do not have administrative rights to install software, you'll need to work with your IT department to install the add-in.
Double-click the installation file to start the installation setup wizard. Click Next.
Accept the Terms and Conditions.
Check "I accept the terms in the License Agreement" and click Next.
Click on Finish and restart Outlook.
You will see new icons in the ribbon.
After installation, you will be prompted to connect your BT MeetMe account.
Click Sign in
Please note: you must be online with an internet connection to connect your account.
After successfully connecting, the setting screen will show My Info. You may change your default time zone and country if you wish. Click Next. (Clicking on the tabs only works after set up is complete.)
On the "Account Setting" tab, you can update your name, account nickname, and the text that appears in the Meeting Location field of your invites. Click Next to go to the next section.
If you have more than one account, choose an account as your default and determine if you want to have meeting reminders turned on or off. Use the arrows to move from account to account and setup your information for each account.
On the "Phone Numbers" tab, you can enter the phone numbers you would like BT MeetMe to use if you will be utilizing the Quickjoin feature.
Quickjoin is an automated service whereby the BT MeetMe system will dial to your phone to connect you to the conference when using the Meet Now button or meeting reminder alert. Not all customers enable the Quickjoin dial-back service.
From the "Home" tab in Outlook ribbon, click on Schedule Meeting
This will open a calendar invite and automatically insert the joining details for your participants.
If you want to modify the dial-in numbers, click Add Meeting Details and see Modifying dial-in numbers for instructions.
After setting up your own BT MeetMe account(s), click on the Add Account link to connect to an account in which you will be scheduling meetings.
This is a common scenario for personal assistants or other delegates in Outlook.
Enter the email address and chairperson passcode of the account you will be adding to connect the add-in.
Once connected, set up the details of the account as described in the Set up.
Change the the "Account Nickname" so you can easily identify the account associated with another BT MeetMe user.
To schedule a new meeting with the added account, click on Schedule Meeting in the Outlook ribbon. The new meeting invite will contain your default dial-in information in the body text.
Click on Add Meeting Details in the calendar invite to change to the added account
At the top of the screen, click on the down arrow next to the account nickname to display the available BT MeetMe accounts.
Choose the account you are scheduling "on-behalf-of" and click on Add Meeting Details again to insert the dial-in details for that account.
Complete filling in the To and Subject fields, meeting date and time, and any text in the body of the invite. Click Send to complete the scheduling.
BT MeetMe provides local dial-in numbers for approximately 70 countries. When you first create an invite, the add-in will attempt to insert the numbers for your country in the "My Info" tab in the add-in's settings.
To change the list of numbers displayed, click on Add Meeting Details from a calendar invite.
Next click on Select Dial in Numbers
Select toll and toll-free numbers from the country list by checking the box next to the numbers. Click on Add Numbers when you are done selecting.
If you wish to save the changes you made for this and future invites, check the box Remember Details.
Then click on Add Details to insert the new information into the meeting invite.
People receiving your invite (meeting participants) will see the dial-in information you chose.
Join online meeting is only available if your BT MeetMe account has Dolby Voice.
When scheduling meeting with the Outlook add-in, you may set a meeting reminder.
Before your BT MeetMe call, a reminder will pop-up at the time you set when creating the meeting.
Reminders can be turned on/off for each BT MeetMe account in the Settings menu.
From the reminder pop-up, you will be able to:
You may also choose to Snooze the reminder for a few minutes or Dismiss the reminder without any other action.
If you click on Join online meeting, Call me, or Dial-in using my phone, the system will automatically open the BT MeetMe web portal using your chairperson credentials without you having to login.
This is the same functionality as clicking the Meet Now button within the add-in.
Using Join online meeting
Using Call me
Using Dial-in using my phone
If want to monitor who is in your call before joining yourself, click on View Participants to open a view-only version of the BT MeetMe web portal.
From there, you may Join the meeting to begin hosting or End the meeting for all participants.
If you are hosting a meeting, the Meet Now button is a fast and easy way to join. Most people use this if reminders are disabled.
How you join depends on the features enabled on your account.
Note: Meet Now will launch your default MeetMe account.
With Dolby Voice
If your account has Dolby Voice enabled, the Meet Now button will automatically pass your log in credentials and chairperson passcode to the web portal, and assumes you want to use your computer to join the call (Voice over IP).
If your account has dial-back enabled, the system will call the default phone number you have chosen in the Settings menu.
Make sure you have completed setup and have selected your default phone number.
Dial in manually
If neither of the above features are enabled, the system will bring to the web portal and find the dial-in number that matches your country. If there is no match, you can easily find a nearby country.
The passcode is also on this screen for easy reference and you have the option of seeing the meeting roster.
After joining this way, you will be prompted to enter an identity token to link your name and number to the meeting roster.
As the chairperson, you can join from the invitation stored in your calendar. However, it will have your participant passcode so you will have to manually enter your chairperson passcode.
TIP: It is much easier to join from the Meet Now" button in the ribbon or from the meeting reminder alert since the applications will immediately connect you without having to re-enter your chairperson passcode.
Note: Most of these options depend on your account settings and you may not have all of them.
Join the meeting online
If you have Dolby Voice enabled, this is the easiest and most cost-effective way to join.
Clicking the blue URL will bring you to the web portal and automatically insert the meeting passcode.
Have the meeting call me
If dial-back is enabled on your account, clicking or tapping the blue link Have the meeting call me will have the system call you.
If you're the chairperson, it will call you at the default dial-in number in Settings.
If you're a participant, the web portal will ask you for your name, email address and your phone number.
Or just call
You can dial in manually by using one of the listed dial in numbers.
If you need a dial-in number for another country, click or tap, View a full list after "Need additional local numbers?"
This can occur for two known reasons.
Check Tools > Trust Centre > Add-ins you should see MeetMe Outlook Add-in... listed under Active Applications. If it is listed under Disabled or Inactive Add-ins it needs moving to Active Applications.
This guide provides instructions for deployment of the add-in via an IT managed deployment to many users.
After successful installation, individual users will be required to connect their add-in to BT to authenticate their BT MeetMe account. When users first open Outlook after add-in installation, a pop-up window will prompt the user to enter the email address and chairperson passcode associated with their BT MeetMe audio conferencing account.
The BT MeetMe add-in communicates between the user install and BT via internet over SSL Port 443.
For companies that block access to BT via proxy server, the following URLs need to be open in order to utilize the BT MeetMe add-in functionality: my.webjoin.com, my-b.webjoin.com, my-d.webjoin.com, my-h.webjoin.com, my-a.webjoin.com, my-s.webjoin.com.
The BT MeetMe add-in has been designed for utilization on VDI environments as well as standard desktop installation.
Add-in data (user data and logs) is stored locally in:
User data is stored in the "Users" subfolder while logs are stored in the "Logs" subfolder.
Logs contain different events that occur during the app's lifetime. The current log at a given time is "log.log" while old logs are archived in "Archive" subfolder. All logs are stored in plain text but sensitive data, such as chairperson passcode, is not logged.
User data is stored using Microsoft Windows DPAPI (Data Protection API) which is based on the user's password. DPAPI does not prompt the user for the password; it rather encrypts data seamlessly using a key generated based on the user's password and an entropy. The entropy is an extra key specific to the add-in and is hardcoded within the app.
More information about DPAPI, its architecture, the techniques/algorithm it uses to encrypt/decrypt data and how it handles different scenarios can be found on MSDN: https://msdn.microsoft.com/enus/library/ms995355.aspx
The BT MeetMe Outlook add-in is designed to function in conjunction with Single-Sign On (SSO).If Single Sign On is enabled, a Temp sub-folder will be created in the MeetMe Outlook add-in folder (
C:\Users\<USER>\AppData\Local\BT MeetMe) which will contain temporary HTML files used to avoid launching the browser with long URLs. The temporary HTML files are created based on requests from the user (Meet Now, or any fast join option selected on the reminder screen) and they are only kept for 20 seconds after which they will be permanently deleted. This is to prevent issues with very long SSO tokens exceeding the length supported by the web browser.
i The add-in was developed and tested for 2010 and 2013.Limited testing indicates compatibility with Office 2016 and 365 but at this time, 2016 and 365 are not advocated.
ii In cases where a branded client has been developed, the add-in client will be distributed to the customer instead of posted on the standard download URL on this site.